Fruition Partners have developed SAMI*, a chatbot that integrates with ServiceNow to encourage self-service, operational efficiencies and improve the customer experience.
View this 30-min webinar, to find out more about SAMI* and enjoy a demo. According to Gartner by 2019, 40% of enterprises will actively be using chatbots to facilitate business processes using natural-language interactions.
Fruition Partners demonstrate how integrating with ServiceNow, ‘your chatbot’ can support service desk transformation by providing:
- Enhanced user experience, available 24/7 and improved customer satisfaction scores
- The flexibility to meet variable business demands without the cost of additional staff, from user requests based on the catalog to self-guided issue resolution.
- Reduced workloads on 1st line support with more incidents resolved through self-service, reducing costs of service desk operations
- Clear auditing – conversations are linked to the incident tickets to retain a full audit trail
*SAMI: ServiceNow Automated Messaging Interface