With IDC recently predicting that IT infrastructure spending will grow at a CAGR of 15.1% from 2014 to 2019, and given that spending on cloud will be 46% of the entire IT budget – it’s clear that now is the time harness the best that the cloud has to offer.
Research commissioned by Fruition Partners in 2015 showed that CIOs had a range of serious concerns over cloud control. This year, the research was repeated and it looks as though little has changed.
The research found that 80 per cent of CIOs do not apply the same comprehensive IT service management processes to cloud as they do for in-house IT services. When compared to last year’s figures, the research found while there has been a slight improvement in overall cloud maturity, we’ve still got a long way to go. In fact, more than 85 per cent of CIOs still say that the proliferation of public cloud computing services is reducing the control their organisation has over the IT services it uses. CIOs are highly concerned by the negative impacts of this trend, with three-quarters of them saying it leads to financial waste, and increases the business and security risks to the organisation.
Bearing this in mind, CIOs cannot afford to ignore the fact that the need for rigorous management is greater, not less, in the cloud. Part of the solution to this is making better use of the IT Service Management (ITSM) tools that they already employ to manage in-house IT. The survey found that while in-house IT services are, on average, managed by a combination of six established ITSM processes, cloud-based services are, on average, only subject to four, and only a fifth of CIOs report that ITSM processes have been applied to all cloud services.
Cloud sprawl still a problem
Shadow IT is also a particular concern that is affecting CIOs’ control over enterprise IT: two thirds of respondents believe that employees signing up to a cloud storage service, CRM applications or collaboration applications is creating a culture of shadow IT within their organisation, with 62 per cent saying that there are cloud applications being used in the business without the IT function’s knowledge.
Clearly businesses and their IT departments need to take back control of the cloud, but this can be a challenge for some. In my second article, I’ll look at how CIOs can reach the clouds full potential.