Managed Services

Fruition Partners Managed Services practice is engineered to meet the specific support needs of ServiceNow customers.  Our expert team provides turnkey, continuous support and governance of your ServiceNow platform. 

Our service goes beyond enhancement and support work to help you optimize the value and deliver on the promise of the ServiceNow platform. No more service limitations. No more hours or rates to manage. Get complete support of your ServiceNow environments with our convenient Fee for Service model.

Watch the video below to learn more about our one-of-a-kind Managed Service offering! 

 

Services include:

  • Architecture Oversight
  • Application Development (ie enhancements)
  • Release Management/Coordination
  • Resolution of ServiceNow-related Incidents and Requests
  • ServiceNow Upgrade Regression Testing
  • Annual Health Check
  • Trend Analysis 

 

Benefits:

  • Around the clock support (24/7) with corresponding Service Level Agreements
  • ServiceNow certified and Fruition accredited resources
  • An effective model where your partner is incented to work smarter, better and faster by assuming performance risks

PREDICTABLE MONTHLY INVESTMENT:

  • Fee for Service pricing model
  • No hourly rates
  • No hour balances to manage
  • Ability to ramp up or down based on volumes

 

WE UTILIZE THE POWER OF YOUR OWN SERVICENOW PLATFORM:

  • Work intake
  • Dashboard reporting to track work volumes, Service Levels, and progress of work
  • If you require a lower level of Managed Services support, Fruition provides a Basic Level services option as well. With the option to purchase monthly hours, you can choose how they’re used from a menu of select services.

 To learn more, contact us at info@fruitionpartners.com or 312.448.6531. 

 

 

Virtual Admin


Don’t have the time or resources to administer your ServiceNow platform?  Need to supplement your Admin resources with some hours from a team of ServiceNow specialists?  With Fruition’s Virtual Administration program you can simply leave it to the experts.