We will be showcasing Fruition Partners automatic chat robot SAMI (ServiceNow Automated Messaging Interface) at SITS – The Service Desk & IT Support Show on 7-8 June at Olympia London as ServiceNow’s Global Strategic Partner on STAND 100.
- Enhanced user experience – available 24/7 with no overtime!
- Scalability – SAMI can manage multiple requests, flexing to meet the business demand
- Reduced workloads by reducing the number of tickets in the incident queue
- Audit – SAMI links conversations to the incident to retain a full audit trail
The cost of full-time resource and lack of scalability often prices organisations out and that is why AI and chatbots are starting to take over.
According to Gartner by 2019, 40% of enterprises will be actively using chatbots to facilitate business processes using natural-language interactions.
Can’t wait for SITS and want to know more about SAMI? Get in touch!