Join Waitrose as they share their journey through Service Desk Certification with a specific focus on the Management Information and Performance Results concept area. Find out how they tackled the challenges presented by getting performance metrics reporting right, as they share their approach from the initial stages of using the SDI Service Desk Standard to achieving three star certification and the impact this has on their continual service improvement.
Host: Scarlett Bayes, Industry Analyst | Service Desk Institute (SDI)
Presenters: Julie Delargy, IT Service Centre Manager & Trevor Cadby, Service Manager | Waitrose
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