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Fruition Partners

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Date:

July 27, 2017

Time:

03:00PM - 03:30PM (UK time)

Categories:

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Webinar: Get chatbot ready with SAMI

According to Gartner by 2019, 40% of enterprises will actively be using chatbots to facilitate business processes using natural-language interactions.

Fruition Partners have developed SAMI*, a chatbot that integrates with ServiceNow to encourage self-service, operational efficiencies and improve the customer experience.

We are hosting a 30 min webinar on 27th July 3:00 – 3:30pm (UK time) for you, to enjoy a demo on SAMI* and give you an opportunity to put your questions to its creator: REGISTER HERE

Fruition Partners will demonstrate how integrating with ServiceNow, ‘your chatbot’ can support service desk transformation by providing:

  • Enhanced user experience, available 24/7 and improved customer satisfaction scores
  • The flexibility to meet variable business demands without the cost of additional staff, from user requests based on the catalog to self-guided issue resolution.
  • Reduced workloads on 1st line support with more incidents resolved through self-service, reducing costs of service desk operations
  • Clear auditing – conversations are linked to the incident tickets to retain a full audit trail

*SAMI: ServiceNow Automated Messaging Interface

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