Research Request Management
A global management consulting firm needed several systems consolidated into one platform with a flexible way to receive customer feedback and a centralized method of managing survey responses.
- Custom application based on a central Research Request record; create requests via Record producers using CMS portal, inbound email, direct entry
- Schedule pages used to create an advanced drag-n-drop timeline-based scheduler and assignment tool
- Advanced customizations to email functions that allow high level of notification control
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