Continual Service Improvement as a Service (CSIaaS)
CSI as a Service (CSIaaS) is a subscription-based service that combines Fruition Partners Expert Coaching and ITSMCoach Module integrated with ServiceNow to help you reach your performance goals up to 50% faster and reduce risk of project failure.
- Personal Expert Coaching to assist in the activation of selected practice(s) and achievement of targeted improvements.
- A typical Practice Activation (e.g. Incident Management) includes a rapid workshop approach followed by monthly Coaching Sessions to assist in analyzing improvement progress and supporting Tactical Plan execution.
Service Desk Benchmarking
- Assessment of Service Desk Performance using a set of industry standard KPIs.
- Comparison of Service Desk Performance to relevant peer groups.
- Identification of priority improvement areas based on variances to peers.
- Expert Coach guidance to assist in the achievement of your ITSM Roadmap, Service Improvements and CSI Program Evolution.
- 12-month access to ITSMCoach for Improvement Plan Management. Integrated with ServiceNow.
ITSMCoach is a trademark of ThinkITSM Corporation. All rights reserved.