Case Studies

Embracing SaaS: MSP Success Story

Experiencing ongoing business growth and increasing demand for more sophisticated IT service management solutions from its customers, Virteva, a consulting and managed service provider (MSP), needed to retool its service delivery engine. Read on to discover how Fruition Partners helped position Virteva for long-term success with some ingenuity and a little bit of SaaS.

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FDA Validation

Rolling out a ServiceNow platform to 1,500 global employees in only 6 months is a success story on its own. Doing it with the added challenge of FDA compliance is a first. Find out how Takeda Pharmaceuticals (formerly Millennium Pharmaceuticals) -a top research and pharmaceutical company- used best practices and innovative thinking to make both stakeholders and the FDA happy.

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Remote Desktop Support

A full-service flooring company with approximately 25,000 employees was using both Bomgar and ServiceNow tools to support their end users.

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Asset Management - CMDB

A global financial institution leader in delivering innovative investment management, asset and fund administration, fiduciary and banking solutions needs to migrate their data from multiple source feeds into ServiceNow. The customer needed data consistency between ServiceNow and previous configuration management applications while maintaining similar business logic and processes. 

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Environmental Health & Safety

Environmental Health and Safety issues expose businesses to a tremendous amount of financial risk, legal liability, and regulatory concerns. At Key Energy there was no simple way for a safety person to identify the proper audience, generate a series of tasks, automate the assignments, notifications and report on compliance.

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Data Center Management

A large social networking site and the number one most trafficked internet site in the world came to us because they needed an evolution in the applications that run their new state of the art fleet of datacenters.

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Content Management System

A leading financial services organization with $453 billion in combined assets under management wanted to push their Content Management System (CMS) to the limit. The customer needed to present a wide array of services to all users, with a visually familiar interface that would not only improve service levels, but also improve the cultural opinion of Service-now in their organization.

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Retail Asset Management

The largest independent tire dealer in America with over 750 retail locations and 24 regional offices needed an asset management system to streamline the flow of configuration item data through the asset lifecycle. The process included: inventory management, purchasing, request fulfillment and shipping.

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Virtual Administration

H&R Block is the world's largest tax preparation business. Their 100,000 tax professionals have served more than 400 million clients worldwide. They prepare 1 in every 7 tax returns and they have a retail office within 5 miles of most Americans.

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Centralize Global IT Services

Fruition Partners worked with Brightpoint to gain the following benefits: Infused a proactive “exist to solve” culture across IT Exceeded customer expectations in providing IT services within the enterprise Implemented ITIL industry best practices for Service Management Constantly measure feedback and customer satisfaction to implement continuous improvements Create specific Service Level Agreements (SLA’s) with the business

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