A while back, I came across a UI Script inside of ServiceNow that is inactive by default but can be enabled to allow custom nav filters to be added. Read on for details and a link to my version of the script and be sure to check out my demonstration video to see it in action.
My name is Dave Knauff, and in what seems like a completely different life, I played semi-professional poker. In 2005, I was runner-up in a World Series of Poker (WSOP) circuit event.
During Knowledge 13, I’ll be staging my come back (not that anyone knew I was gone)!
A few weeks ago, someone mentioned that it would be nice to have an online/offline status indicator in ServiceNow. As we spoke on it more, we started discussing things like users not logging out, implications of single sign-on, etc. Later that day, I got to thinking how funny it would be if ServiceNow could actually know if you were physically at your desk rather than if you are logged into ServiceNow...
One of my favorite things about the ServiceNow platform is how easy it is to work with and how rapidly you can realize all sorts of innovative ideas. So I was ecstatic when ServiceNow approached us with a request that we help them enhance their K13 portal.
In our relationship with Twilio, we are continually impressed with the developer community’s ability to identify use cases of all sizes and shapes that can be addressed in new ways with the Twilio API.
Fruition Partners is pleased to be at TwilioCon 2012 as a presenter and sponsor to our friends at Twilio. With over 1000 developers expected, we wanted to plan something bigger than just a sponsorship. We are happy to introduce the beta version of our most flexible and dynamic ServiceNow connector yet: TeleBridge, powered by Twilio.
Yale University, a customer and partner of Fruition Partners, sat down with the Wall Street Journal to discuss the importance of keeping pace with cloud services, particularly ServiceNow.
Fruition's very own FruFone has been invited to the annual Chicago Innovations Award Reception on September 5. Innovation of the Year honors are on the line.
Sal Costa, Senior Architect at Fruition Partners, and Architect Shane Brazeal developed a Learning Management System on the ServiceNow platform that allows LMS administrators to assemble and deliver learning content rapidly. The system manages user & role access, as well as integrates with a few out of box applications such as Skill Management, Social IT, and the Knowledge Base.
Over the last 24 hours, the marketplace has been astir with the news of Symantec officially recommending that their customers disable pcAnywhere for all but the most mission-critical applications. For many this is the first time they have considered that the remote control technology they are using could be a backdoor for hackers.
Recently I had the opportunity to work with a couple other Fruition developers to deliver a custom Third Party Access Portal, also known as 3PA, to help an international beverage company’s third party users (e.g. customers, bottlers) effectively request and sustain access to key applications. The 3PA portal was to replace their current solution that was not only over extended to far more 3rd parties than originally intended, but was associated with user dissatisfaction, increased support cost, and unfavorable company perception.
In this scenario a service desk representative is taking a call with an end user and submitting an incident on their behalf. At some point the service desk rep decides to start a remote support session using Bomgar from the submitted ServiceNow incident record.
As you may have seen, last week Bomgar and Fruition Partners announced a new integration between Bomgar’s remote support solution and SaaS for IT service management from ServiceNow! Instead of listing the features and benefits, we had a Q&A session with Boatner Blankenstein, director of solutions engineering Bomgar, and Shane Brazeal, developer, Fruition Partners, about the new integration.
For most organizations the first ITSM processes they tackle are the classic Incident, Problem and Change Management (IPC) processes. Before I discuss what to do next let’s make sure we’re all on the same page on progress to date.
There has been a lot of buzz recently regarding the Facebook imperative and how innovations and design patterns from social networking are revolutionizing enterprise software as we know it.
While I knew the importance in principle what I didn’t know was that I would be spending the next 6 months making the concept of collaborative enterprise solutions a reality for the company that is the impetus behind the social / collaborative phenomenon. Earlier this year I had the opportunity to take over a team at Facebook while a Senior Manager went on leave and was tasked with turning around a struggling ITSM implementation. This was all fairly straightforward and it wasn’t long before I had the ship righted and was seeking out new ways to innovate and extend their SaaS platforms.
First and foremost, I’d like to wish everyone a Happy New Year. It’s hard to believe 2010 is behind us and we’re now in full swing of an exciting 2011. A New Year is often thought of as the perfect time to start fresh. Whether that be with your new year’s resolutions of losing weight, working out, becoming a better person, or maybe volunteering more--having personal resolutions is a great way to keep yourself on track for the goals you’re wanting to achieve for the upcoming year and beyond.So why not apply this same logic to your IT Service Management (ITSM) tool? Now is the time to start fresh with maintaining a solid and healthy ITSM product that’ll make your organization run more smoothly and efficiently.
Before I started working at Fruition, I knew little to nothing about IT service management. I have held several jobs in the past, but they were on the people-side of the job spectrum. I have been a camp counselor, a resident assistant, and an orientation leader, to name a few. Because of these jobs, I've come to learn the value of effective communication...
Last month I started off correlating the (re)designing of a process to training for a marathon, and went through the initial steps necessary for Process Design. In this month’s installment we’ll discuss how you actually start training (Definition & Design), final prep before race day (Solicit Feedback), race (Implement/Go-Live), Asses performance and improve (Continual Process Improvement).
The Chicago Marathon was last weekend and I have marathons on the brain. However, as a runner and a Certified Process Design Engineer, I often see a lot of similarities between training for a race and (re)designing a process. In fact, there are quite a few similarities – you need to have a vision, know your current state, have a plan, and then work towards improvement. This blog will go through some of the most important steps in beginning the process. . .wait for it. . . of Process Design. It will cover Establishing Vision, Baselining, and Gap Analysis. I’ll be saving the other steps for a later blog post.