CEO and Founder of Fruition Partners, Marc brings 20 years of consulting and IT Service Management experience to the company. For nearly a decade he worked with international consulting companies like Accenture and Deloitte servicing Fortune 500 companies. Throughout this time he developed IT Service Management methodologies and implemented practical solutions for clients across industries.

Since 2003 Marc has worked to develop Fruition Partners as a cloud integration and services firm that combines its practical ITIL service offerings with evolving customer needs. Marc has a degree from Illinois Wesleyan University in Computer Science, Mathematics and Business Administration. Additionally he is a certified ITIL Service Manager and accredited instructor.

When not being a Fruit at work, Marc's a Fruit with his family of 5 integrating clouds using crayons.

As the co-founder of Fruition Partners, Patrick brings 15 years of experience in Information Technology with a primary focus on asset management, process re-engineering, data presentation, and user interface design. He began his UI work designing interactive experiences at Trade Marketing Group, and later at his own consultancy. He officially joined Fruition Partners in 2004, guiding large-scale ITSM and CMDB implementations for Fortune 500 companies while managing the company’s business development outreach.

Patrick is a subject matter expert in the areas of ServiceNow, Asset Management, CMDB, Software Lifecycle Management, Content Management, and User Interface. His B.A. is from the University of Notre Dame and he is ITIL v3 Foundation certified. In his off hours he performs improv comedy at the world-famous iO Theater in Chicago, where he serves on the artistic committee. He also likes sailing, bicycling, and reading, but not at the same time.

Tom is responsible for leading Fruition's Professional Services Team which handles implementations and our world-renowned Virtual Admin Service.

Thanks to his strong business sense and solutions-oriented approach, Tom has helped Fruition become a distinguished leader when it comes to integrations and custom applications.

Heidi’s role focuses on attracting, developing and retaining top talent amid our explosive growth. As we continue to position ourselves as the premier cloud integrator in the marketplace, she is ensuring our highly talented workforce is overly satisfied with their experience at Fruition Partners. Previously, Heidi worked at Morningstar, Inc., one of the Fortune 100 Best Places to Work. Holding a variety of roles throughout her tenure, Heidi managed a number of core competencies in the area of human resources, such as talent acquisition, organizational strategy, performance management and compensation administration - spearheading innovative, yet practical, initiatives for the largest division in the organization. Prior to Morningstar, she worked at Accenture, specializing in executive and entry level recruiting. Heidi started her career doing analysis and HR administration at The Financial Relations Board.

An avid Detroit sports fan, Heidi holds a Bachelor’s degree from The University of Michigan and enjoys spending her free time with her husband and 3 children.

Dan is a Certified Public Accountant and a Certified Financial Planner. Dan spent eight years in various Finance and Accounting positions at Sears Holdings Corporation, his last position as Controller of Sears International Marketing. Dan was most recently a Sr. Advisor at Balasa Dinverno Foltz LLC, a private wealth management firm specializing in comprehensive financial planning and investment management. Dan worked the last four years advising clients on estate planning, tax saving strategies, and investment solutions.

Dan has completed numerous half marathons, two full marathons and competed in the World Series of Poker. He is a father of triplets and always looks forward to coaching his children’s baseball and softball teams in the spring.

Jon has 15 years of experience implementing and managing enterprise platforms; and is currently responsible for Fruition Partners internal processes and reporting capabilities. Additionally he is a subject matter expert in the area of Knowledge Management and enjoys fishing with his children whenever the opportunity presents itself.

Focused primarily on business development in the Northeast, Joel has also used his 20+ years of ITSM experience to help Fruition deliver system implementations, reengineer process initiatives, source solutions, and lead organizational redesign projects.

As an expert on process design, roadmap development, and ITSM program management, Sean provides account management oversight for key accounts across the South and Federal regions. He leverages his experience with ITSM process and system implementations to speak nationally as well as locally on ServiceNow and ITIL practices.

As a certified ITIL Expert/Service Manager and ISO 2000 Professional, Tim is a frequent speaker at ITSM, Knowledge, and Pink Elephant conferences, and has been a tremendous asset to the Service-Now Central and Plains sales teams throughout both the sales and delivery life cycles.

Jason has spent most of the past decade delivering ITSM and ITAM process, technology and organizational change for Fortune 500 companies, and takes a consultative, pragmatic, hands-on approach working with his customers. Jason holds a patent for a unique analysis algorithm and can code in over a dozen programming languages!

Jennifer has over 20+ years of experience selling to enterprise accounts in all verticals. Her focus at Fruition is to build upon existing accounts and bring new business to Fruition, all while collaborating with ServiceNow.

Rob is a Solution Architect focused on MSP at Fruition Partners with experience from 50 ServiceNow implementations in a great breadth of industries. His primary responsibility is to make sure Fruition's customers organizational needs are met in an efficient and cost-effective manner.

Has 20+ years of sales & customer service experience. What began as a small landscape company to fund his high school golf habit grew into a full-scale design firm by the time he graduated from Michigan State University. Featured twice in Fortune Small Business magazine, Dave served the Chicago-land area for 16 years. In 2005, eager to try something new, Dave sold his companies and began working for Apple where he utilized his sales skills and bridged the gap between his entrepreneurial past and IT future.

In his spare time, Dave enjoys spending time with his family, cycling, camping, skiing and most outdoor sports.

Katie Michalski, Director of Implementations at Fruition Partners, brings 10+ years of project management experience in the Health Care and Information Technology industries. Katie has successfully facilitated cross-functional teams in the achievement of planned goals such as new product launches for well established companies, such as Abbott Laboratories, and ITIL best practices implementations for a Fortune 500 Financial Institution. Katie specializes in enterprise size ServiceNow implementations understanding the critical success factors needed to coordinate process and system changes. Katie holds a B.A. from University of Illinois at Urbana/Champaign and is a certified Project Management Professional (PMP).

In her free time, Katie loves taking obscure, fun classes. She has taken multiple glass blowing classes, a trapeze class, a luge class and eventually wants to try out for the tv show, Wipeout!

Daniel Dubay, Director of Managed Services at Fruition Partners, brings over 10 years of experience in the Information Technology industry with a primary focus on project management, training, and customer support. His resume includes companies such as KPMG and Lincoln Financial Group. Dan’s main responsibilities at Fruition Partners involve overseeing full end-to-end support and relationship management of all Managed Services clientele. He holds an MBA from Indiana Wesleyan University and is ITIL V3 Foundations certified.

An outdoor enthusiast, Dan enjoys golf, tennis, softball leagues, playing fetch in Chicago's dog parks with his golden retriever, Brodie, and spending summers on his boat in Indiana.

With Paul at the helm, our training service team of curriculum developers and instructors is set to deliver 150+ courses globally in 2012. Fruition's educational programs have helped admins and end-users gain perspective on a broad range of topics, from the standard ITIL awareness program to the specialized Service Request Fulfillment course.