A few weeks ago, someone mentioned that it would be nice to have an online/offline status indicator in ServiceNow. As we spoke on it more, we started discussing things like users not logging out, implications of single sign-on, etc. Later that day, I got to thinking how funny it would be if ServiceNow could actually know if you were physically at your desk rather than if you are logged into ServiceNow…
One of my favorite things about the ServiceNow platform is how easy it is to work with and how rapidly you can realize all sorts of innovative ideas. So I was ecstatic when ServiceNow approached us with a request that we help them enhance their portal.